FAQ

FAQ


DRIVERS AGE

MINIMUM RENTAL CHARGE

THE RATE INCLUDES

THE RATE EXCLUDES

TERMS OF PAYMENT

VEHICLE INSURANCE

CONDUCT AFTER ACCIDENT, DAMAGE, LOSS AND THEFT

DAMAGE IS NOT CONSIDERED TO BE EVERYDAY WEAR & TEAR

Paintwork & Body Panels

Any dents, impacts or damage visible from a body line check

Any scuffs, scratches that cannot be polished out, bird lime or other contaminationMissing or damaged aerials, any unauthorised repairs, underside damage, adhesive residue or other damages from application of decals or similar

Bumpers & Mouldings

Any dents or damage visible from a body line and underside check, any scuffs, scratches that cannot be polished out, bird lime or other contamination, dislodged (or missing) trims or bumpers

Mirrors, Lamps & Body Glass

Stone chips and cracks greater than 5mm in diameter, scratches to glass caused by rings or vandalism

Wheels, Tyres & Trim

Easily visible scuffs and damage to wheels and trims, missing trims, excessive tyre wears. Kerb damage, cuts, nicks, bulges or “run flat” punctures to tyres

Interior & Luggage Area

Cuts, scores, tears or burns to seat or interior trim, contamination of interior from smoke or strong odours, scores, breakages or damage to plastic trims or fittings, stains or excessive soiling of carpets or trims, missing equipment

Mechanical and Electrical

Wear and damage through abuse, overloading, or failure to replenish coolant or lubricant. Wear and damage caused by ignoring warning lights/instruments, or driving through a flood, wear and damage caused by driver error or inconsiderate driving style/technique

Key / Key Card

Broken or lost key, key card, unfunctional key, key card due to negligence

General

Failure caused by abnormal use, impact, abuse, neglect or during off road use

NOT ALLOWED COUNTRIES TO ENTER

DETAILED EXPLANATION OF INSURANCE FORM FOR OUR CLIENTS

Dear Clients,
At the start of the car rental please check the vehicle condition and fill out the VEHICLE CHECK OUT/IN form. In case of an accident, you are obligated to contact m.a.c.k. rent-a-car representative, call the police and take the police report and alcohol test. Without police report and breath test any insurance will be void and you will be liable for the full cost of the damage. TP (Theft Protection) waives partially the responsibility of the driver in case of car theft to an excess amount. In case of an accident, for which you are responsible, you participate in damage with a maximum of (amount depends on car group)___€ + TAX, for this car group, with mandatory police report and breath test, otherwise you are liable for the full cost of the damage on the car. You can avoid participation in accident or damage if you decide to take additional insurances:
SCDW (Super Collision Damage Waiver), waives your responsibility in case of the accident you are responsible for,     with mandatory police report and breath test: (amount depends on car group)___€ + TAX/ day, for this car group, does not cover wheels, undercarriage and glass.
WUG (Wheels, Undercarriage, Glass), additionaly covers damages made to wheels, undercarriage and glass in case you are responsible for the accident, with mandatory police report and breath test: (amount depends on car group)___€ + TAX, for this car group.
SCDW and WUG insurances do not cover malfunctions and damages caused by wrong fuel or reckless driving, damages caused by driving under influence of alcohol, drugs or passing through red light and damages caused by unauthorized driver.
I have read and understand this agreement, and I accept and agree to all of its terms and conditions.            Signature: _________  POLICE: + 385 192

 

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