Terms and conditions

General terms and conditions

GENERAL TERMS AND CONDITIONS

The state of the vehicle at check-out and the General terms and conditions are considered a part of the Rental agreement.

 

  1. M.A.C.K. – M.A.C.K. rent-a-car d.o.o., situated on the following address: Frana Supila 5, 20000 Dubrovnik, Croatia, OIB: 54622707977

 

  1. Renter – person or legal entity who rents the vehicle or the person in whose name the vehicle is rented. That person or entity is called the “Renter” and as such is responsible to oblige according to all the clauses of the General terms and conditions as well as the Rental agreement.

 

  1. User – Renter, Driver and Additional Driver in the following text.

 

  1. Rental agreement – individual rental agreement signed at check-out. The agreement permits the usage of the vehicle and defines the details concerning vehicle check-out, check-in, equipment, included services as well as the payment option. The agreement also includes information about the mileage, fuel levels, damages or shortcoming of the rented vehicle as well as other rights and obligations of the agreeing parties. All the information is confirmed and accepted by signature from both parties.

 

 

USER OBLIGATIONS

By signing the Rental agreement, the User agrees and accepts the following terms and obligations:

 

 

 

 

 

 

 

 

 

 

 

 

In case of damage on the rented vehicle, which would occur due to the User disregarding the clauses of the Rental agreement, the User must pay for the damages and any costs which may occur due operational inability.

 

 

 

 

 

 

 

 

 

 

 

TRAFFIC ACCIDENTS AND VEHICLE DAMAGES

 

 

 

 

 

 

 

VEHICLE PROTECTION

 

 

 

CONTRACT CANCELLATION

 

 

 

 

RENTAL PRICE, FEES AND OTHER COSTS

 

 

 

 

CUSTOMER COMPLAINTS

 

 

 

 

Dear visitors,

In accordance with Article 6, paragraph 3 of the Law on Provision of Services in Tourism („Narodne novine“ 130/17) written complaints about our services can be filed at our office.

On receipt of your complaint without delay we will notify you.

You can file complaints in the following way:

-by sending letter of complaint on address: Frana Supila 3, 20000 Dubrovnik

-telefax: + 385 (0) 20 423 747

-e-mail: info@rent-a-car.hr

 

Within the statutory deadline of 15 days we will respond to your complaint.

 

RESERVE NOW

Dubrovnik accommodation